My platform is running slowly, what can I do?

For optimum platform performance, you will need to ensure that you have a fast and stable internet connection. If you find that the platform is not running as quickly as it normally does, we'd suggest that you clear your browser's cache and restart the browser session. Reducing the number of charts open on different browser tabs may also improve the issue.


If you experience similar problems using our iOS and Android apps, please force close the app on your phone and restart it. If you continue to experience problems, you may need to upgrade to the latest version of our app.


You can test your internet download and upload speed:

  1. Go to Google.com
  2. Search for internet speed test.
  3. Tap or click Run Speed Test.
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